Straight answers about the Survival Straw, shipping and the guarantee.
And on 10-packs. Everywhere we ship.
Tracked from dispatch. Order before you need it.
Use it for a year. Not what we said? Full refund.
With every 5-pack and 10-pack, delivered by email.
United States, United Kingdom, Canada, Australia, New Zealand and most of the EU. Shipping is free on 5-packs and 10-packs.
7–20 business days, tracked from dispatch. Multi-packs ship together in one parcel.
Not currently. If you need a filter this week, your local outdoor shop is the right answer and we'll say so.
Orders to the US under $800 and to the UK under £135 are generally not charged import duty. Elsewhere, local duties may apply and are the customer's responsibility.
Every 5-pack and 10-pack includes The Family Water Backup Plan and The Home & Go-Bag Checklist as PDFs. They arrive by email within a few minutes of your order, before the straws do.
Use the straw for up to a year. If it is not what we said it is, reply to your order email and we refund the purchase price. No forms, no photos, no questions.
Yes, within the same 365 days, for a refund to the original payment method.
Email a photo and we send a replacement. A new straw needs a few firm pulls to prime the membrane; if flow stays poor, back-flush it with the syringe.
Bacteria, protozoa and sediment: yes, that is what a 0.01-micron hollow-fibre membrane is for. Viruses, salt, heavy metals and chemical spills: no. For floodwater or anything downstream of sewage, filter first and then boil or add tablets.
The supplier rates it at 1,500 litres. Real-world life depends on how murky the water is and how often you back-flush. Membrane rating and capacity are the supplier's specifications until our independent lab report is published.
Drink directly at the source. Screw it onto a standard 28 mm bottle, fill with dirty water and sip or squeeze clean. Or fill the included pouch, connect the tube and hang it up so a litre of clean water runs into a container hands-free.
Push clean water back through with the syringe to clear trapped sediment, cap both ends and store. It is ready again immediately. Keep it from freezing with water inside; in dry storage there is no expiry.
Yes. The demonstration clips are produced for Plan Backup with the retail straw, pouch and syringe. They are not customer footage. Colours may vary slightly by batch.
One per person, one per car. A 5-pack covers a family of four with a spare for the go-bag, and it is the pack that comes with the two guides free.
No. We're an independent retailer. We cite official guidance and link to it so you can check it yourself.
You shouldn't trust us instead of it; read both. The free checklists tell you what to store. The straw is for the day the stored water runs out, and the guides tell you how much to store for your household.